Satisfaction is one of the most commonly measured organizational phenomena. Are satisfied employees also those who achieve the best results? Unfortunately, no! There is no significant correlation between satisfaction and productivity. Satisfaction is only a starting point: something else drives employees to commitment and realization of potential – engagement.
Employee engagement is most often described as an emotional connection of employees to the organization, leadership, and team, supported by the perception of opportunities for their own professional growth and development, which then drives employees to put in extra effort to achieve goals. A high level of engagement, along with a high level of competence, results in the difference between very good and outstanding performance.
Why is EMPLOYEE ENGAGEMENT important for the company?
Motivated and committed employees are taken to a higher level of performance by engagement, directing them towards the organization’s goals and achieving expected results. Engagement is a good predictor of:
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Employee satisfaction
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Retention of quality employees
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Productivity
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Employee trust in the organization
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Sense of loyalty to the organization in a competitive environment
What can we do?
As a source of predicting business success, “satisfaction” measurement is often used to determine whether employees are satisfied and fulfilled in their jobs. However, as a metric for this purpose, the construct of “engagement” has proven better due to its direct connection to the company’s business success. Many studies have shown that “engaged” employees are:
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More productive
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More customer-oriented
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More profitable
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Less likely to leave their employer
Employees with the highest level of engagement have up to 20% better performance and are 87% less likely to leave the company they work for.
The main question is, what are the conditions that need to be met before an employee feels a “heightened emotional connection to the company and a sense of engagement?”
Our approach consists of a methodology that deals with the 4 main relationships in the workplace that are crucial for achieving the desired level of “engagement.” The “engagement” picture is examined at all levels of the company, as well as identifying where and how it can be improved.