Sales
Factors Influencing Communication Perception Past experiences Emotions Stereotypes and prejudices Enhancing one’s perceptual sharpness The impact of emotions on communication and motivation How to establish harmonious relationships Non-verbal...
Sales
Module Content: Analysis of communication factors and the 5 sales steps Mastering telephone communication skills Courtesy as a prerequisite for building strong interpersonal relationships “Yes” questions / “Yes” sets as a method for aligning...
Sales
Communication Standards Communication factors How perception, past experiences, and emotions affect communication Blockers of successful communication (prejudices, comparisons) Adapting to interlocutors based on desired outcomes Alignment and understanding...
Sales
POP Sales Drivers Setting Goals Persuasive Sales – Structural approach Asking questions Active listening Product – Features – Characteristics Benefit – Benefit for the customer Financial argumentation Closing the Sales Conversation Handling...
Sales
Sales – Training Goals: Connect sales employees on a team level Learn how people evaluate and recognize fair behavior and how to achieve it Familiarize with key beliefs that influence team communication Discussion on the causes and consequences of employee...
Sales
Sales – Let’s Recap the Sales Steps Step 1 – The introduction of the conversation Step 2 – Identifying needs Step 3 – Presenting the product Step 4 – Customer objections Step 5 – Closing the sale The Importance of Communication The impact of emotions on...
Sales
Sales – The Importance of Building Relationships with Customers Relationships in the buyer-seller-satisfaction dynamic Raising awareness of the customer’s experience Raising awareness of the seller’s experience Raising awareness of the current level of service quality...
