Advanced People Leadership Skills

Team Leadership & Teamwork

Program Overview The manager and their characteristics Differences between a manager and a leader How a strong vision helps us become better Understanding and utilizing different sources of power – developing the ability to influence others Personal traits and skills...

Teamwork

Team Leadership & Teamwork

What is a Team? What makes a high-quality team Roles within a team How to identify team roles and communicate motivationally with each member The importance of support and open communication Motivational techniques   Working in a Team How to achieve greater group...

Sales I

Sales

Factors Influencing Communication Perception Past experiences Emotions Stereotypes and prejudices Enhancing one’s perceptual sharpness The impact of emotions on communication and motivation How to establish harmonious relationships   Non-verbal...

Sales II

Sales

Module Content: Analysis of communication factors and the 5 sales steps Mastering telephone communication skills Courtesy as a prerequisite for building strong interpersonal relationships “Yes” questions / “Yes” sets as a method for aligning...

Telephone Communication & Telephone Sales

Sales

Communication Standards Communication factors How perception, past experiences, and emotions affect communication Blockers of successful communication (prejudices, comparisons) Adapting to interlocutors based on desired outcomes Alignment and understanding...