Emotions and Motivating the Customer in a Successful Sales Conversation

Sales – Let’s Recap the Sales Steps

• Step 1 – The introduction of the conversation
• Step 2 – Identifying needs
• Step 3 – Presenting the product
• Step 4 – Customer objections
• Step 5 – Closing the sale

The Importance of Communication

• The impact of emotions on communication and motivation
• The importance of support and open communication
• Improving your perceptive sharpness
• Setting well-defined communication outcomes
• Learning to speak the language of those you communicate with
• Distinguishing perception from interpretation
• How to continuously adapt to conversation partners based on the outcomes you wish to achieve
• What are the demotivators in communication and customer motivation