Factors Influencing Communication Perception Past experiences Emotions Stereotypes and prejudices Enhancing one’s perceptual sharpness The impact of emotions on communication and motivation How to establish harmonious relationships Non-verbal...
Module Content: Analysis of communication factors and the 5 sales steps Mastering telephone communication skills Courtesy as a prerequisite for building strong interpersonal relationships “Yes” questions / “Yes” sets as a method for aligning...
Communication Standards Communication factors How perception, past experiences, and emotions affect communication Blockers of successful communication (prejudices, comparisons) Adapting to interlocutors based on desired outcomes Alignment and understanding...
Sales – Training Goals: Connect sales employees on a team level Learn how people evaluate and recognize fair behavior and how to achieve it Familiarize with key beliefs that influence team communication Discussion on the causes and consequences of employee...
Sales – Let’s Recap the Sales Steps Step 1 – The introduction of the conversation Step 2 – Identifying needs Step 3 – Presenting the product Step 4 – Customer objections Step 5 – Closing the sale The Importance of Communication The impact of emotions on...
Sales – The Importance of Building Relationships with Customers Relationships in the buyer-seller-satisfaction dynamic Raising awareness of the customer’s experience Raising awareness of the seller’s experience Raising awareness of the current level of service quality...
