Factors Affecting Communication Perception and past experiences Emotions Stereotypes and prejudices Nonverbal and Verbal Communication Importance and impact of nonverbal communication Clothing and other aspects of nonverbal communication Importance of speech...
Preparation How to prepare effectively What factors affect preparation How to prepare questions How to prepare for nonverbal communication Where to sit or stand The Process of a Difficult Negotiation Negotiating “hardball” NVC method Power games...
Business Negotiations Types of Business Negotiations Procurement Negotiations Preparation Conduct Hard Negotiation Expect hard/macho negotiation Expect a “distributive” stance – analyzing and dividing Expect a “zero-sum game”...
Negotiation Variables Basic quality Ease of implementation Maintenance Spare parts Price Payment terms Assistance with financing Delivery Delivery time Warranty Relationship longevity Staff training Quality of accompanying documentation Technology transfer Help with...
