Prerequisite for this training: Completion of the “Communication” training.
Oral Business Communication
- How to conduct conversations at a professional level
- Additional etiquette rules for conversations
Telephone Communication
- Answering and introducing oneself
- Calling and introducing oneself
- How to conduct and conclude a phone conversation
Written Communication
- Business correspondence
- Congratulating, gifting, and special occasions
Rules of Business Conduct
- Neatness and workplace atmosphere
- Greetings and addressing others
- How to be noticed and remembered
- Elegance and intelligence
- Psychological aspects, body structure, choice of colors, and form
Relationship with Superiors
- Rule No. 1 – Mutual trust
- Complete mutual discretion and respect
- Small gestures as a means of strengthening good business relationships
- Handling demanding employees
Working Methods
- On-camera training
- Simulation of various situations
- Interpretation of recordings
- Providing feedback
- Exercises