Factors influencing communication and the processes occurring during communication
Common Barriers to Successful Communication and How to Overcome Them
- Judging
- Comparing
- Refusing to take responsibility for one’s emotional states
(In)Competence in Communication and Its Impact on Stress Levels
Verbal Communication: Its Origins and Impact – How to Motivate Yourself and Others Through Words
Active Listening
Marshall Rosenberg’s Nonviolent Communication (NVC) Model
- The nature of conflict (what triggers it and how it develops)
- How to communicate effectively under pressure and conflict
- How to achieve desired outcomes while respecting the other party
- How to manage your emotional states
- Techniques for managing emotional states
- Acceptance breathing technique by Dr. R. Duras
- Reframing
- Negotiation process
- How to control the negotiation process
- How to refine negotiation skills
- Opportunities and risks in negotiation
- What causes conflicts?
- Ego reactions
- Differences in perception
- Differences in needs
- Differences in goals
- Differences in values and beliefs
- Conflict roles and the use of power
Methods
- On-camera training
- Simulation of various situations
- Interpretation of recordings
- Providing feedback
- Exercises